Frequently Asked Questions

Yes! In order to book our backdrops and balloon services you must have a minimum budget of $500
$300 minimum for balloons only and $450 minimum for backdrops only. 

We do rent out backdrops and props without booking balloon services but you must meet our $450 minimum. 

Yes! You are able to book kids tables and chairs packages. But please keep in mind we only book this service with the table settings included. Tables and chairs can not be rented out alone. Prices for this service start at $250

Yes. We charge for installation and travel fees for every backdrop and balloon services. The amount is determined by how big/small the installation is and how far from our location it is. 

We ask for 30% of total as a non refundable retainer fee in order to reserve your date. The retainer fee goes towards your balance and the remainder is due 3 days before event date. If there is any cancellations, the retainer fee is non refundable. No exceptions.
Any last minute bookings (2 weeks or less) must be paid in full. Rush fee will apply. 

For cancellations within 72 hours of event, amount will be kept by Up Up & Away. No exceptions.
For cancellations made by client prior to 72 hours of event amount will be transferred to a new date. Credit will be available for up to 6 months from cancellation date. Any changes to the original theme may have some charges applied. 

We only pick up same day if your event is in a venue, restaurant or park. If you’re needing a same day late pick up after 8pm there will be an after hours service charge. Events located in a residential home will be picked up next day. Usual pick up times are between 10am-12pm unless discussed otherwise. 

We charge a $150 flat fee for any outdoor events booked between the months of May-September.

Please submit an inquiry on our home page under “inquiry form” in order to get started!